Reference

Terms and Conditions That Govern Your pbaje Account

These terms set out what you agree to when you open and use a pbaje account — covering eligibility, deposits via bKash, Nagad or Rocket, withdrawals, and how disputes are handled.

Account EligibilityPayment RulesWithdrawal ConditionsAccount SuspensionDispute Process
pbaje Terms and Conditions That Govern Your pbaje Account
HOW WE OPERATE

How pbaje Handles Your Account Under These Terms

We apply these terms consistently across all accounts. Here is how the key areas work in practice — from how we store your data to what happens if you need to close your account.

Account Data and Retention

We keep your registration details and transaction history for as long as your account is active and for a period after closure, in line with standard financial record requirements for supported regions.

Wallet Verification Process

When you request a withdrawal to bKash, Nagad, or Rocket, we verify the wallet number against your registered account. This step protects your balance and prevents unauthorised transfers.

Account Security Practices

Your account is protected by OTP-based login confirmation. If we detect unusual access — such as a login from an unrecognised device — we may temporarily hold withdrawals until you confirm your identity.

Requesting Changes or Closure

To update your registered wallet number or close your account, contact us via Support Chat Bangladesh or email. We process closure requests and return eligible balances to your verified wallet.

CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you want to raise a dispute, our support team handles terms-related queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, include your transaction reference number when you write in.

Live Chat Open Support Chat Bangladesh from your account dashboard. Available for terms queries, account disputes, and wallet verification questions during support hours.
Email Support Write to our support address for formal terms disputes or account closure requests. Include your account ID and the relevant transaction reference for faster handling.
In-App Help Access the Help section directly from the pbaje mobile interface. Tap Account, then Help to find terms summaries and submit a query without leaving the app.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — particularly around payments, eligibility, and what happens when something goes wrong.

You must meet the age and eligibility requirements set by your local law and be in a region where pbaje is available. We do not accept accounts from regions where access is restricted.

Contact support with your bKash transaction reference number. We will check the deposit against our payment records and credit your account wallet once the transaction is confirmed on our end.

We may update the terms at any time and will notify you via your registered contact. Continuing to use your account after the update takes effect means you accept the revised terms.

Open a dispute through Support Chat Bangladesh or email, including your account ID and the Nagad or Rocket transaction reference. Our team reviews declined withdrawals and responds with a reason and next steps.

We confirm the Rocket number you request a withdrawal to matches the wallet registered on your account. This is a one-time check per wallet and is there to protect your funds from misdirected transfers.

Submit a closure request via email or Support Chat Bangladesh. Once verified, we process any eligible remaining balance back to your registered bKash, Nagad, or Rocket wallet before closing the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.